jiliks Privacy Policy

1 About This Policy

jiliks is committed to protecting the personal information of Myanmar players. This Policy explains the personal information we collect when you access and use the jiliks platform, and how we use, share, and protect that information.

This Policy is jiliks' official privacy policy document and should be read together with the Terms and Conditions and Responsible Gaming policies. When we update this Policy, the last updated date is shown on this same page.

2 Types of Personal Information We Collect

While using the jiliks platform, we may collect the following types of information —

2.1 Information You Provide Directly

• Name, date of birth, and relevant personal registration details
• Contact information (email address, phone number)
• Information related to payment and deposit/withdrawal services
• Requests and conversation records submitted to customer support
• Any information we ask for during account registration

2.2 Automatically Collected Information

• IP address, computer/mobile device type, and operating system
• Browser type and language settings
• Pages viewed, clicks, and games played on the platform
• Login and logout date and time records (Myanmar Standard Time)
• Data from cookies and similar tracking technology

2.3 Information Obtained from Third Parties

When a player goes through a Know Your Customer (KYC) check, we may obtain verification data from approved service providers. Such third-party data is used solely for platform security and legitimacy checks.

3 How We Use the Information We Collect

jiliks uses the personal information it collects only for the following purposes —

• Opening, managing and maintaining your jiliks account
• Processing deposits, withdrawals and payments
• Providing customer support and resolving requests
• Fraud prevention and Anti-Money Laundering (AML) checks
• Verifying that players under 21 cannot access the platform
• Platform security and technical improvements
• Carrying out legally required reporting
• VIP relationship management and analysis of players' playing patterns (for responsible gaming purposes)

We do not use your personal information for any purpose not stated in this policy. We never sell or share it with third-party advertising companies.

4 Cookies (Cookies) and Tracking Technologies

The jiliks platform uses Cookies to improve your browsing experience and to keep platform functions running smoothly.

4.1 Types of Cookies

• Essential Cookies — Required to maintain login sessions and for basic platform functionality.
• Functional Cookies — Remember your language settings and regional preferences.
• Analytics Cookies — Help us analyse how the platform is used and which areas players visit; these cookies do not directly identify personal information.

4.2 Managing Cookies

You can reject or delete cookies through your browser settings. However, if you disable essential cookies, some platform functions may not work correctly.

5 Sharing and Disclosure of Personal Information

jiliks will not sell your personal information to third parties. However, it may be shared in the following circumstances —

• Platform Service Providers — Payment service providers such as KBZPay, Wave Money, and AYA Pay, solely for processing payments; analytics software providers; technology tool providers — these parties operate only under jiliks' instructions and are bound by data protection agreements.
• Legal Requirements — Situations where disclosure is required by a court order, law enforcement directive, or request from financial authorities.
• Security Purposes — Cases where it is necessary to prevent fraud, protect against money laundering, and maintain platform security.

All of our service providers are bound to handle your data only in a manner consistent with this policy and may not use it for their own purposes.

6 Personal Information Retention Period and Security

6.1 Period

jiliks retains your personal information for as long as your account remains open. After your account is closed, it will be kept only for as long as required by legal and financial compliance requirements, after which it will be securely deleted.

6.2 Security Measures

The jiliks platform takes the following steps to protect your personal information —

• Data transmissions are protected using SSL (Secure Socket Layer) encryption technology
• Access controls — the number of staff who can access personal information is limited to only those who need it
• Regular security checks are carried out and any vulnerabilities are resolved immediately
• Staff are regularly trained on data protection practices

We acknowledge that no digital platform can be completely free from cyber threats. However, we will do everything in our power to keep you protected.

7 Player Privacy Rights

Every jiliks player has the following rights regarding their personal data —

7.1 Right of Access

You can request to view the personal data we hold about you.

7.2 Right of Rectification

You can request that incorrect or incomplete personal data be corrected.

7.3 Right to Erasure

You can request that your personal data be deleted after any legally or financially required retention period has ended.

7.4 Right to Portability

You can request that your personal data be provided in a readable digital format.

7.5 Right to Object

You have the right to object to the processing of your personal data for specific purposes, especially if you believe such processing is unlawful.

To exercise these rights, contact us by email at [email protected]. Please note that players must successfully verify their identity before we can action any request.

8 Protecting Under-21 Players and Minors

The jiliks platform is only open to players aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we become aware that personal data has been collected from a player under 21, we will take immediate steps to delete that data. You can contact us about this at [email protected].

9 Third-Party Websites and Limitation of Liability

The jiliks platform may be linked to third-party websites or services. When you visit those third-party websites, their own privacy policies will apply, and this jiliks policy does not cover any data collection they carry out. We encourage you to read their policies yourself whenever you visit third-party websites.

10 Policy Updates and Notification

jiliks may update this policy from time to time due to business changes, legal requirements, or technical developments. When an update is made —

• The last updated date on this page will be revised
• For significant changes, players may be notified through their registered contact channel
• Continued use of the platform after an update is made constitutes acceptance of the revised policy

Our commitment to protecting your personal data remains unchanged.

11 Contact Us for Privacy Enquiries

For any questions, comments, or personal data requests regarding this privacy policy —

• Email — [email protected]
• Live Chat — You can reach us through the 24-hour Myanmar-language Live Chat service on the jiliks platform

We will respond as quickly as possible and all support is provided in Myanmar language.